Terms and Conditions of Stay

Terms and Conditions of Stay / Privacy / GDPR – Casa Doña Blanca

Bookings | Check-in | House Rules | Security | Pools | Parking | Privacy & Guest Registration | Liability | Contact

Welcome to Casa Doña Blanca in Ciudad Quesada, Costa Blanca.

Please take a moment to review these Terms & Conditions, house rules and privacy information. They are intended to ensure a comfortable, safe and enjoyable stay and to explain how we manage guest information.

1. Reservations and Payments

  1. Reservations can be made via www.casadonablanca.es, where you will find the booking calendar and online payment options, including Google Pay, Apple Pay, PayPal and credit/debit cards.
  2. The minimum stay is 2 nights.
  3. Full payment is required at the time of booking to confirm the reservation. We do not accept deposits. Last-minute bookings may be accepted subject to availability.
  4. Cancellation and changes:
    • Cancellations made within 24 hours of booking are eligible for a full refund.
    • After this period, cancellations are non-refundable. However, guests may request to reschedule their stay, subject to availability and applicable rates.
  5. The person making the booking must be at least 21 years old and accepts responsibility for all guests included in the booking.
  6. The person making the booking is responsible for ensuring that all members of the group are aware of and comply with these Terms & Conditions.

2. Check-in and Check-out

  1. Check-in is available from 3:00 PM.
  2. Check-out is by 11:00 AM.
  3. Check-in and check-out are normally conducted in person. The property manager will welcome guests, provide the keys, explain the property and answer any questions.
  4. A refundable cash security deposit of EUR 200 is collected upon arrival and returned on departure, subject to inspection of the apartment.
  5. All guests must provide the information required under Spanish guest-registration law and may be asked to present a valid passport, national identity card or other legally accepted identification document.
  6. Guest information required by Spanish law is communicated to the competent Spanish authorities through the official guest-registration system, including SES.HOSPEDAJES where applicable.
  7. Guests who fail or refuse to provide information legally required for registration may be unable to complete check-in or stay at the property.
  8. Early check-in or late check-out may be available by prior agreement but cannot be guaranteed.

3. House Rules

  1. Maximum occupancy is 4 guests, including children.
  2. Smoking is strictly prohibited inside the apartment.
  3. Small dogs weighing up to 10 kg may be accepted subject to prior approval.
  4. Pets are not permitted on upholstered furniture or in pool areas.
  5. Quiet hours are from 10:00 PM to 8:00 AM.
  6. Parties, events, loud gatherings and unregistered overnight guests are not permitted.
  7. Guests must behave respectfully towards neighbours and other residents.
  8. Guests must comply with all applicable community rules relating to the residential development.
  9. In the event of a serious or repeated breach of these rules, the owner reserves the right to terminate the stay, subject to applicable law.

4. Keys and Security

  1. Guests will receive 2 sets of keys and a remote control for the gate.
  2. Lost keys, gate remotes or other security devices may result in a charge for the reasonable replacement cost, including lock replacement where necessary.
  3. The apartment is equipped with a security system including a camera.
  4. The camera remains deactivated during the guest’s stay.
  5. Where available, the security system may be activated while guests are away from the property if requested by the guest.
  6. Security equipment is not intended to monitor guests inside private living areas during their stay.
  7. Guests should ensure that all windows, shutters and doors are properly closed and secured when leaving the apartment.
  8. The owner accepts no responsibility for loss or theft resulting from doors or windows being left unsecured.

5. Pools and Communal Areas

  1. Guests must follow all pool and communal-area regulations displayed on site.
  2. Key pool rules include:
    • Shower before entering the pool.
    • No glass or crockery in pool areas.
    • No tanning oils in the water.
    • No pets in pool areas.
    • No disruptive or dangerous behaviour.
  3. Children must be supervised by a responsible adult at all times while using the pools.
  4. Guests use the pools and communal areas at their own risk.
  5. Casa Doña Blanca does not control the opening hours, maintenance schedule or temporary closure of communal pools or facilities.
  6. Guests must comply with any rules imposed by the residential community or property management.

6. Barbecue and Solarium

  1. The barbecue may only be used in the designated terrace area.
  2. Guests must use the barbecue responsibly and safely.
  3. After use, all flames and embers must be completely extinguished.
  4. The barbecue must be left clean after use.
  5. Use of the barbecue is prohibited during windy or otherwise unsafe weather conditions.
  6. Guests are responsible for any damage caused by negligent or improper use of the barbecue.
  7. Children must be supervised on the solarium at all times.

7. Air Conditioning and Utilities

  1. Windows and terrace doors should remain closed while the air conditioning is operating.
  2. Air conditioning and lights should be switched off when the apartment is unoccupied.
  3. Guests are expected to use electricity and water responsibly.
  4. High-power appliances, portable heaters or other electrical equipment not supplied with the apartment must not be used without prior approval.
  5. Guests may be held responsible for damage resulting from misuse of the electrical, plumbing or air-conditioning systems.
  6. Temporary interruptions to electricity, water, internet or other utilities outside the owner’s reasonable control do not automatically entitle guests to compensation.

8. Equipment and Amenities

  1. The apartment is equipped with household appliances and amenities including a refrigerator, hob, oven, microwave, kettle, toaster, iron and ironing board, vacuum cleaner and hairdryer.
  2. A Smart TV with internet access is available for guest use.
  3. Beach accessories may be provided, including an umbrella, sun loungers, beach towels and a portable cooler.
  4. Guests must report any damage, malfunction or missing item as soon as reasonably possible.
  5. Guests must not attempt repairs or interfere with electrical, plumbing, air-conditioning, security or other fixed installations unless authorised by the owner or property manager.
  6. Guests are expected to use all appliances and equipment in accordance with their intended purpose.

9. Laundry

  1. A separate laundry room is available on the upper terrace, or solarium, and is equipped with a washing machine and dryer.
  2. Guests should follow the operating instructions provided.
  3. Appliances should be left clean after use.
  4. Indoor drying is not permitted. Please use the dryer or drying rack provided on the terrace.
  5. Guests may be held responsible for damage caused through misuse of the washing machine, dryer or related equipment.

10. Cleaning and Waste Disposal

  1. Rubbish should be regularly disposed of in the designated outdoor bins.
  2. Guests should not allow excessive waste to accumulate inside the apartment.
  3. Before departure, the apartment should be left in a generally tidy condition.
  4. Excessive cleaning, removal of unusual waste or significant soiling beyond normal holiday use may result in a reasonable additional charge.
  5. Guests must not dispose of unsuitable items through toilets, sinks or other drainage systems.

11. Parking

  1. Guests are provided with access to a parking space.
  2. Guests must park only in the allocated space and comply with any applicable communal parking rules.
  3. Vehicles and their contents are left at the owner’s risk.
  4. Casa Doña Blanca accepts no responsibility for loss, theft or damage to vehicles or their contents, except where liability cannot legally be excluded.

12. Privacy, Data Protection and Guest Registration

Who is responsible for your data?

The data controller for personal information collected in connection with bookings and stays at Casa Doña Blanca is the owner/operator of Casa Doña Blanca.

For any questions relating to personal data or privacy, guests may contact:

holiday@casadonablanca.es

Why we collect personal data

Personal information may be collected and processed for purposes including:

What information we may collect

Depending on the booking and applicable legal requirements, we may collect information including:

We aim to collect only information reasonably necessary for the purposes described in this Privacy Policy.

Legal basis for processing

Personal information is processed only where there is a lawful basis to do so.

This may include:

Where information is required under Spanish law for guest registration, processing is based on a legal obligation and does not depend on the guest’s consent.

Spanish guest registration

Spanish law requires accommodation providers to obtain and communicate certain information concerning guests and accommodation transactions.

Where applicable, information required under Real Decreto 933/2021 of 26 October, together with other applicable legal requirements, will be communicated to the competent Spanish authorities through the official guest-registration system, including SES.HOSPEDAJES, or any official replacement system.

Casa Doña Blanca is required to comply with these legal reporting obligations.

Identification documents

Guests may be asked to present a valid passport, national identity card or other legally accepted identification document so that their identity and required information can be verified.

Casa Doña Blanca does not ordinarily retain a photocopy, photograph or complete digital copy of a passport or identity document solely for guest-registration purposes.

Only the information reasonably necessary for legal, contractual and administrative purposes will be recorded.

Where identification is carried out remotely or through a third-party service, personal information will be processed in accordance with applicable data protection law and the principle of data minimisation.

Children and minors

Spanish guest-registration requirements may require information concerning children and minors staying at the property.

Where required, information relating to a minor may be provided by a parent, guardian or responsible accompanying adult.

Personal information relating to minors will only be processed where necessary to provide the accommodation service or where required by law.

Sharing personal information

Personal information may be shared where reasonably necessary and lawful, including with:

Personal information is not sold to third parties.

Service providers should only receive information reasonably necessary for the services they provide.

How long we keep personal information

Personal information will be retained only for as long as required by applicable Spanish law or as reasonably necessary for booking, accounting, tax, contractual, legal or dispute-resolution purposes.

Where statutory guest-registration retention requirements apply, the relevant information will be retained for the period required by law.

Information may be retained for longer where reasonably necessary for the establishment, exercise or defence of legal claims or where another applicable legal obligation requires it.

Security of personal information

Casa Doña Blanca takes reasonable technical and organisational measures to protect personal information against:

Access to personal information is limited to persons who reasonably require it for the purposes described in this Privacy Policy.

No electronic communication or storage system can be guaranteed to be completely secure.

Third-party services

Casa Doña Blanca may use third-party services for:

These third parties may process personal information in accordance with applicable law and their own privacy policies.

Guests booking through an external platform should also review the privacy policy and terms of that platform.

International data transfers

Some third-party service providers may process or store information outside Spain or the European Economic Area.

Where this occurs and applicable law requires safeguards, appropriate legal mechanisms will be used.

Your rights

Subject to applicable data protection law, guests may have the right to:

These rights are subject to legal restrictions.

For example, Casa Doña Blanca may be legally required to retain or disclose certain information even where a guest requests its deletion.

Requests relating to personal information may be sent to:

holiday@casadonablanca.es

Reasonable proof of identity may be requested before a data protection request is processed.

Complaints

Guests who have concerns about how their personal information has been handled may contact Casa Doña Blanca so that the matter can be reviewed.

Guests also have the right to lodge a complaint with the relevant data protection supervisory authority.

In Spain, the supervisory authority is:

Agencia Española de Protección de Datos (AEPD)

Marketing

Guest information will not be used for direct marketing unless there is an appropriate lawful basis.

Where consent is required for marketing, guests may withdraw that consent at any time.

Communications necessary for managing a booking, stay, payment, check-in, check-out or legal obligation are not considered marketing communications.

Changes to privacy practices

Data protection and guest-registration requirements may change from time to time.

Casa Doña Blanca may update this section where reasonably necessary to reflect changes in:

The most recent version published on www.casadonablanca.es will apply, subject to any mandatory legal rights.

13. Damage and Guest Responsibility

  1. Guests are responsible for treating the apartment, its contents and communal areas with reasonable care.
  2. Guests may be responsible for the reasonable cost of repairing or replacing property damaged through deliberate actions, negligence, misuse or failure to follow these Terms.
  3. Responsibility extends to damage caused by members of the guest’s party, children, pets or authorised visitors.
  4. Guests must report damage as soon as reasonably possible.
  5. Normal wear and tear will not result in a charge.
  6. Where the cost of damage exceeds the security deposit, Casa Doña Blanca reserves the right to seek recovery of the additional reasonable cost.

14. Liability and Force Majeure

  1. Casa Doña Blanca is not responsible for loss, theft or damage to guests’ personal belongings, except where liability cannot legally be excluded.
  2. Guests are strongly advised to have appropriate travel insurance.
  3. Casa Doña Blanca is not responsible for circumstances outside its reasonable control.
  4. Such circumstances may include:
    • Natural disasters.
    • Severe weather.
    • Utility failures.
    • Internet or telecommunications failures.
    • Government restrictions.
    • Public-health measures.
    • Security incidents.
    • Industrial action.
    • Transport disruption.
    • Closure of communal facilities.
    • Other events which could not reasonably have been prevented.
  5. Where such circumstances materially affect the stay, Casa Doña Blanca may offer reasonable alternative arrangements or rescheduling where appropriate.
  6. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

15. Governing Law and Consumer Rights

  1. These Terms & Conditions are governed by Spanish law and the applicable laws and regulations of the Comunidad Valenciana.
  2. Nothing in these Terms removes or limits any mandatory consumer rights which cannot legally be waived.
  3. Any dispute will be dealt with by the courts or competent authorities having jurisdiction under applicable Spanish and European consumer law.
  4. The property is registered for tourist accommodation in the Comunidad Valenciana under:

Tourist Licence: VT-513022-A

  1. The accommodation is operated subject to applicable Spanish national, regional and local laws and regulations.

16. Changes to These Terms

Casa Doña Blanca may update these Terms & Conditions from time to time where reasonably necessary to reflect changes in:

The version applicable to a booking will be the version in force at the relevant time, subject to mandatory legal rights.

17. Contact

Casa Doña Blanca
Ciudad Quesada, Alicante, Spain

Email: holiday@casadonablanca.es

Dominika: +44 7860 253410
Wojciech: +44 7784 901230

Website: www.casadonablanca.es

💛 Thank you for choosing Casa Doña Blanca. We wish you a wonderful stay full of sunshine, relaxation and the charm of Spain.